Effective Workplace Communication | Unit 514 Guide

Unit 514:Effective Communication in the Workplace

Unit 514:Effective Communication in the Workplace

Know how to use communication skills to achieve positive interactions.

1.1

Q1. Evaluate different communication skills, methods, and models, and identify the circumstances in which they may be most appropriately used.

In the present scenario, moral dilemmas play a very important role in the growth and development of an individual. In simpler terms, it is defined as a situation in which individuals make morally right decisions and it results in wrong outcomes. On the other side, it can be stated that sometimes people make morally wrong decisions and produce the most favorable outcomes. Furthermore, it can be better understood by the example of the shipwreck, in which the captain of the ship experienced a situation where he was required to decide whether he should throw a weak passenger or let all the people drown. The present research depicts the nature of moral dilemmas along with the strengths and limitations of different moral theories.

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1.2

Q2. Describe how to achieve maximum impact by using a range of appropriate communication skills and methods.

1.3

Q3. Analyze how communication skills underpin :
1. Achievement of positive outcomes for individuals and others.
2. The leadership and management of teams.
3. Sustainable relationships and partnerships.

LO2 Sustainable relationships and partnerships

2.1

Q4. Compare the models of conflict management and conflict resolution

2.2

Q5. Analyse factors that can cause friction and conflict within the workplace

2.3

Q6. Evaluate skills that underpin conflict management and conflict resolution techniques

LO3 Be able to communicate effectively with others

3.1

Q7. Demonstrate a range of effective communication styles, methods, and skills

3.2

Q8. Apply communication skills appropriately in relation to message and audience for maximum impact

3.3

Q8. Adapt communication style in response to the emotional context and communication style of others

3.4

Q9. Identify and overcome barriers to communication with a range of people

LO4 Be able to develop communication practices that promote positive outcomes

4.1

Q10. Monitor and evaluate the effectiveness of the communication systems and practices used in the workplace

4.2

Q11. Monitor and evaluate the effectiveness of the communication practices to support positive outcomes for individuals

4.3

Q12. Propose improvements to communication systems and practices and lead their implementation

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